Invoice Payment Reconciliation

Click “Review tasks" in the left sidebar

1. Click “Transactions” to see the list of transactions

2. Click on each transaction to open the Payment Reconciliation page

3. Check the Payment Reconciliation page; there are 2 cases:

   • Invoices matched by AI

     • Verify that the Transaction Counterparty matches the correct customer name

     • Verify the Matched Invoice information: Invoice number, customer name, invoice amount, and allocated amount

     • If everything is correct, click Approve

     • If corrections are needed, click Edit & match and correct the information

     • Click Save and Approve

   • No invoices matched by AI

     • If there is a customer name or the invoice number in the Description and Memo:

       1. Check the invoice number on Invoices page to find the correct customer name

       2. If no invoice number, check the customer name on Invoices page to find the Overdue / In progress invoices

       3. Check each invoice email thread to verify the payments for each invoice

     • If there is no customer name or invoice number in the Description and Memo:

       • Search the transaction amount on the Invoices page to find the Overdue / In Progress invoices that match the amount

       • Check the email threads for those invoices to see if the customer sent a payment confirmation or remittance

     • After finding the correct customer and invoice number, click Edit & match 

     • Select the correct Transaction Counterparty that matches the customer name, and select the correct Invoices from the dropdown

     • Double check that the Allocated amount = Invoice amount = Transaction amount

     • Click Save and Approve