How to Sync Customers from Stripe

Last updated: January 24, 2026

Overview

Configure automatic customer synchronization between Stripe and Monk. When enabled, customer data from your connected Stripe account is imported and kept in sync with Monk.

Prerequisites

Stripe integration connected to your Monk account

Steps

Step 1: Navigate to Stripe Settings

Go to Integrations in the sidebar, then select Stripe from the list.

Step 2: Enable Customer Sync

In the Customer Sync Rules card, toggle the sync switch to enable automatic customer synchronization.

Step 3: Choose Your Sync Mode

Select how customers should be synced from Stripe:

Mode	Description	When to Use
Sync All Customers	Automatically sync every customer from Stripe	Default for most teams
Include Only Specific Customers	Only sync customers you specify by ID	When you need a subset of Stripe customers
Exclude Specific Customers	Sync all customers EXCEPT those specified	When most customers should sync, with a few exceptions

Step 4: Enter Customer IDs (If Applicable)

For Include Only or Exclude modes, enter the Stripe customer IDs in the text area:

Format: cus_xxx (e.g., cus_abc123)
Multiple IDs: Separate with commas (e.g., cus_abc123, cus_def456)

Step 5: Save Changes

Click Save & Update to apply your sync configuration. Changes take effect immediately.

Troubleshooting

Customer not appearing in Monk

Cause: Customer may be excluded by your sync rules, or the sync hasn't completed yet.

Fix:

Check your sync mode settings
If using Include/Exclude mode, verify the customer ID is correctly configured
Wait a few minutes for sync to complete

Invalid customer ID error

Cause: Customer ID format is incorrect.

Fix: Ensure IDs start with cus_ followed by letters and numbers (e.g., cus_abc123).

Sync toggle not saving

Cause: May require a connected Stripe account first.

Fix: Verify your Stripe account is connected in the "Connected Stripe Account" section above the sync rules.