Pausing Invoices / Collections

Last updated: January 16, 2026

  1. Click Customers in the left sidebar

  2. Search for the customer whose invoices need to be paused

  3. Click the “Edit” icon next to the customer’s name

  4. Enable the Pause Invoices toggle

Click “Save” to apply the pause for this customer

NOTE

  • If you are invoicing from from Stripe, Hubspot, QBO, etc, this will not prevent your invoices from being sent, this will only pause your collection follow-ups.

  • If you are invoicing from Monk, this will pause your invoices from being sent AND your collections follow-ups